Refund and cancellation policy
Free trial
Every new account gets a 90-day free trial. You are not charged during the trial, and you choose whether to subscribe when it ends.
Ending your plan
- Your plan is a single payment for 12 months. It does not renew automatically, so there is nothing to cancel and you are never charged again without choosing to.
- Your access continues until the end of the year you have paid for. We remind you by email 30 days and 7 days before it ends.
- Your records stay yours. After your access ends you can still view and export your data for a reasonable period; see our terms.
Refunds
- No refunds after payment. Subscription fees already paid are not refundable, including for the unused part of the year.
- Duplicate or failed charges are refunded. If you are charged twice for the same period, or you are charged and your subscription is not activated, we will refund the amount in full and send you a GST credit note.
How refunds are paid
Approved refunds go back to the original payment method through Cashfree, usually within 5 to 7 working days of approval. Your bank may take a few more days to show it.
How to ask
Email support@vitalisemr.com with the email address of your Vitalis account and the payment reference or date. We reply within 2 working days.